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Can't download Roblox App

I'm trying to download roblox so I download roblox.dmg from the website and go through the process until I get to the screen that says "“Roblox” is an app downloaded from the Internet. Are you sure you want to open it?" and i press Open, but then nothing happens at all. Nothing else pops up and I've tried multiple times now. Please help


[Re-Titled by Moderator]

Posted on Aug 14, 2021 6:07 PM

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Question marked as Top-ranking reply

Posted on Aug 14, 2021 8:54 PM

Hi there!


Can you say if you were opening the .dmg from the web browser itself? Or from Finder > Downloads?


There maybe different solutions, cheers.

9 replies

Aug 15, 2021 10:07 PM in response to kami_776

Hey again! Thanks for the video that really helps!


Well for the second app you tried opening, I believe it wanted you to drag it the the “Applications” folder next to it before you’re able to open it from Applications.


I did see the Roblox part as well, so the same happens with another web browser? And you didn’t see any prompt to Allow or Open Anyway in Security and Privacy Preferences?


What do you see in those Preferences? Is “Allow apps from identified developers” enabled?


Do you run any type of other security software? It may be a good idea to test in safe mode, another admin account, even another network, etc.


This May help to know where to look:

https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac


Besides Safe Mode, if the problem persists, can you try in another user account? You can create a temporary one and delete afterwards if you need to. It’s not a direct fix, but might tell us where to look, thanks!


Aug 14, 2021 9:53 PM in response to kami_776

Thanks, if you right click > Open, (Or hold Control and click > Open). Does it open then?


Likewise, in System Preferences > Security and Privacy > General, do you see any app asking you to select, “Allow”?


You may also try moving the file to another location or right click > Open With and see what other apps will open it.


It sounds like you downloaded it from a legit web site, but if not, this may also happen, and the download may install some type of adware, although I’m sure that’s probably not the case. Let me know how it goes!


Here are some cool articles as well:


Safely open apps on your Mac:

https://support.apple.com/en-us/HT202491


Open a Mac app from an unidentified developer:

https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unidentified-developer-mh40616/mac


That said, also does the same happen to other downloaded files/file types or even if downloaded from another browser?


Thanks! Those answers may help to find the cause! Here’s another helpful article though, related or not:


Change Security & Privacy General preferences on Mac:

https://support.apple.com/guide/mac-help/change-security-privacy-general-preferences-mh11784/mac

Can't download Roblox App

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