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MacBook Pro 2021 - cannot connect to internet

Hi,


Just bought a new MacBook Pro 2021 with M1 processor and running on macOS Big Sur 11.4.


Transferred documents/files from old MacBook Pro.


Have connected to 3 different routers and hotspot on mobile, but various apps (Safari, Appstore etc) says I am not connected to internet or are offline (other devices are working).


It starts to get frustrating as I am running out of options in my troubleshooting.


Tried to reboot to factory setting, but unsuccessful.


Any good suggestions on what I should do?




Posted on Aug 16, 2021 7:19 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 7:26 AM

Karamba8888 wrote:

Hi,

Just bought a new MacBook Pro 2021 with M1 processor and running on macOS Big Sur 11.4.

Transferred documents/files from old MacBook Pro.

Have connected to 3 different routers and hotspot on mobile, but various apps (Safari, Appstore etc) says I am not connected to internet or are offline (other devices are working).

It starts to get frustrating as I am running out of options in my troubleshooting.

Tried to reboot to factory setting, but unsuccessful.

Any good suggestions on what I should do?


hmmm...


The most trouble free way to move to a new machine, is using the Setup Assistant on the initial boot of a brand new machine— you have one shot here. https://support.apple.com/en-us/HT205749


If that opportunity has past, the second best way is use the Migration Assistant.

How to move your content to a new Mac https://support.apple.com/en-us/HT204350



For any new purchase you have complimentary call in support— I would take advantage of this


Call Customer Support (800) MY–APPLE (800–692–7753)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




3 replies
Question marked as Top-ranking reply

Aug 16, 2021 7:26 AM in response to Karamba8888

Karamba8888 wrote:

Hi,

Just bought a new MacBook Pro 2021 with M1 processor and running on macOS Big Sur 11.4.

Transferred documents/files from old MacBook Pro.

Have connected to 3 different routers and hotspot on mobile, but various apps (Safari, Appstore etc) says I am not connected to internet or are offline (other devices are working).

It starts to get frustrating as I am running out of options in my troubleshooting.

Tried to reboot to factory setting, but unsuccessful.

Any good suggestions on what I should do?


hmmm...


The most trouble free way to move to a new machine, is using the Setup Assistant on the initial boot of a brand new machine— you have one shot here. https://support.apple.com/en-us/HT205749


If that opportunity has past, the second best way is use the Migration Assistant.

How to move your content to a new Mac https://support.apple.com/en-us/HT204350



For any new purchase you have complimentary call in support— I would take advantage of this


Call Customer Support (800) MY–APPLE (800–692–7753)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Aug 19, 2021 4:26 AM in response to leroydouglas

After an hour with customer support doing troubleshooting, trying various solutions, I ended up doing a factory reset.


After the factory reset, the wireless worked again and I could go online. great!


I used Migration Assistant to transfer files from old MacBook Pro (also on macOS Big Sur).


After the transfer the problem of not connecting to the internet reappeared. :( Not so great!


Any suggestions?

Should I limit the transfer to only certain documents and pictures?

Some applications which shouldn’t be migrated (Norton antivirus etc)?



Aug 19, 2021 6:57 AM in response to Karamba8888

Karamba8888 wrote:

After an hour with customer support doing troubleshooting, trying various solutions, I ended up doing a factory reset.

After the factory reset, the wireless worked again and I could go online. great!

I used Migration Assistant to transfer files from old MacBook Pro (also on macOS Big Sur).

After the transfer the problem of not connecting to the internet reappeared. :( Not so great!

Any suggestions?
Should I limit the transfer to only certain documents and pictures?
Some applications which shouldn’t be migrated (Norton antivirus etc)?



Yes—Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus/VPN

MacBook Pro 2021 - cannot connect to internet

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