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connecting my mouse to my mac

I just got a mouse off of ebay and it connects to my desktop mac for a few seconds and then stops working, what should I do?

iMac 21.5″, macOS 11.4

Posted on Aug 16, 2021 12:09 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 12:45 PM

Buying anything off of ebay has its risks so lets assume this is a brand new mouse and is covered by the manufacturers warranty.


Please do the following:


The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

   

  • Connect the USB keyboard and mouse to the computer.    
  • Open System Preferences – Bluetooth
  • Un-pair the wireless keyboard and mouse. 
  • Turn off Bluetooth    
  • Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
  • Restart the computer normally.
  • Open System Preferences – Bluetooth
  • Turn on Bluetooth
  • Re-Pair the wireless keyboard and mouse.  
  • Unplug the USB keyboard and mouse and begin testing the wireless devices again.
1 reply
Question marked as Top-ranking reply

Aug 16, 2021 12:45 PM in response to alaena144

Buying anything off of ebay has its risks so lets assume this is a brand new mouse and is covered by the manufacturers warranty.


Please do the following:


The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

   

  • Connect the USB keyboard and mouse to the computer.    
  • Open System Preferences – Bluetooth
  • Un-pair the wireless keyboard and mouse. 
  • Turn off Bluetooth    
  • Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
  • Restart the computer normally.
  • Open System Preferences – Bluetooth
  • Turn on Bluetooth
  • Re-Pair the wireless keyboard and mouse.  
  • Unplug the USB keyboard and mouse and begin testing the wireless devices again.

connecting my mouse to my mac

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