You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Transferring data from old iPhone to new iPhone

Hi - I am setting up a new iPhone12 and stuck on the step of tranferring data from my old iPhoneX to the new phone, phone-to-phone. The old phone says, "1 minute remaining," and has for the past 2-hours, and the apps that were "Waiting" to set-up on the new phone to update 2-hours ago still say, "Waiting."


I talked to a support person who said I need to wait it out, but I am beginning to suspect it is hung-up.


Is there a way to determine if its still working?


Thanks

Posted on Aug 16, 2021 4:06 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 4:08 PM

If you are stuck, force restart your phone.


Force restart iPhone X, iPhone XS, iPhone XR, iPhone 11, or iPhone 12

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

1 reply

Transferring data from old iPhone to new iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.