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Level 1

5 points

frozen phone

my phone is frozen. i can't even force it to turn off.

iPhone 12 Pro

Posted on Aug 17, 2021 2:35 PM

Top-ranking reply

Level 8

35,512 points

Posted on Aug 17, 2021 5:07 PM

Hi gk4world,

Welcome to the Apple Community.

You might want to cluck the link and view this article from Apple Support.

If your device has a frozen screen, doesn't respond when you touch it,

or becomes stuck when you turn it on, learn what to do.

Hope this helps you :)

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