You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keynote will not start nor open existing presentations on iMac Big Sur (11.5.1)

I try to start Keynote, the Icon bounces for quite a while and then stops.

A "Keynote process (not responding)" process is running but no effect.

I have tried restarting the OS and reinstalled Keynote.

I have also disabled iClod for Keynote which I read somewhere.


Do I have to revert to the M$ alternative...sigh!

iMac Line (2012 and Later)

Posted on Aug 18, 2021 4:44 AM

Reply
4 replies

Aug 18, 2021 5:37 AM in response to hebol

Please confirm the exact Mac and Mac OS you have: go to: Apple menu > About this Mac


Your post states you have an iMac 2012 which is not compatible with Big Sur.

In the meantime, create a new user account and test Keynote as described here to see if your current user account is corrupted:

https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac

Aug 18, 2021 9:12 AM in response to Gary Scotland

So, tested created a new user. That user can still not start Keynote.

(iMac (Retina 5K, 27 tum, late 2015))


In the "system message"-app I can see that "syncdefaultsd" get a crasch report:

Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_MEMORY_ERROR at 0x000000010ce0596c
Exception Note:        EXC_CORPSE_NOTIFY


I have occasional restarts 1/month, guessing I have a memory problem....but haven't had any other apps missbehavin


/Martin

Keynote will not start nor open existing presentations on iMac Big Sur (11.5.1)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.