You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

japius Author

Level 1

10 points

New AppleTV loses internet connection repeatedly

I have 3 AppleTV’s in the house but in the last few weeks one of them (the newest) freezes and loses internet connection randomly but multiple times a day. The only fix is to restart the unit.

In order to troubleshoot so far I have:

ensured I am on latest TVOS
changed from 5ghz to 2.4ghz wifi
reset factory settings
swapped with another unit in the house in case it was a location issue

is anyone else having a similar issue?

Apple TV, tvOS 14

Posted on Aug 23, 2021 4:38 PM

Top-ranking reply

rkaufmann87

Level 10

144,132 points

Posted on Aug 23, 2021 5:47 PM

Please try the following in this order:

1. Unplug your modem from its power source and Restart Modem.

2. Unplug your router from its power source and Restart router.

3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

View in context

New AppleTV loses internet connection repeatedly

Similar questions