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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have one movie, newly purchased, that the sound is garbled for the first half of the movie. The second half is fine. It is the only movie in the library that does this.
Windows, Windows 6
Hello Pheonix2,
Thanks for using Apple Support Communities. It's our understanding that you're experiencing sound issues with a recently purchased movie. You've come to the right place for help.
If you haven't already, try restarting your PC and making sure that you have the latest version of iTunes. Update to the latest version of iTunes
If the issue persists, remove the download and redownload the movie again.
Redownload TV shows and movies in the Apple TV app
If the audio is still garbled, go to reportaproblem.apple.com and request a refund for the movie.
Have a great day!
Pheonix2,
Thanks for following up. We're glad to see you were able to get a solution. Please feel free to use Apple Support Communities for any technical issues you may have in the future. We're all here to help.
Take care!
Thank you for your help. I got the refund.
I have one movie, newly purchased, that the sound is garbled for the first half of the movie. The second half is fine. its the n;y movie in the library that does this.
