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Cannot Reset Security Questions. We do not have sufficient information to reset your security questions.

Received a mail today that my apple id has been inactive and going to be locked. I quickly went and tried to login. Unfortunately, Have forgotten security questions. After several attempts, I tried to reset as well, which prompted me with "Cannot Reset Security Questions We do not have sufficient information to reset your security questions".


I visited several pages of apple support, cannot find a direct way to connect with apple support. Is there any place I can submit a form (request) so that I can access my id back.

I am not an apple user but have been planning to get one and use this id.



Posted on Aug 29, 2021 11:37 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2021 7:53 AM

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169

Similar questions

1 reply
Question marked as Top-ranking reply

Aug 30, 2021 7:53 AM in response to MSR94

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169

Cannot Reset Security Questions. We do not have sufficient information to reset your security questions.

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