You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost videos on Iphone X

Hi, I’ve lost all round 1000 videos from my IphoneX and they was not at folder “recently deleted” please help how I can get them back. Just one day opened folder videos and there was 0

Posted on Aug 30, 2021 7:14 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2021 7:17 AM

If you use iCloud photos, visit icloud.com/photos and see if your videos are there.

Otherwise, you would have to restore your phone from a backup that you made to a computer. Learn more: https://support.apple.com/en-gb/HT204184

2 replies

Aug 30, 2021 7:18 AM in response to dajana195

If you have restored a backup from iCloud without taking a current backup on iTunes then all the Photos are gone.

If you have restored a backup from iTunes without taking a current backup after archiving the old backup then all is gone.


The data that is synced to iCloud is not backed up either on iCloud or on iTunes.


If you have deleted it from iCloud then it is gone from iPhone too.


Your post does not specify exactly the process adopted by you to take a backup or restore.


If it is not in the Recently Deleted Album then either you have deleted them 30 days earlier or have never deleted any.


Please check the following

  1. If you have restored your iPhone with a backup that does not contain the Photos that you are looking for then please look for correct backup on your PC/Mac --> Locate backups of your iPhone, iPad, and iPod touch - Apple ...
  2. If you have restored from iCloud backup, then note the following
    1. iCloud backup doesn’t include information that is synced and stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive.
    2. *-If you had turned on iCloud Photos, your content is automatically stored in iCloud. 
  3. Probably you may have un-synced photos with Mac / PC, sync them again
    1. For PC: --> Sync photos in iTunes on PC with devices - Apple Support
    2. For Mac --> Sync photos between your Mac and iPhone or iPad - Apple ...
  4. Have you ever imported your photos to Mac/PC and used Delete after Import --? Transfer photos and videos from your iPhone, iPad, or iPod ...
  5. Do you have a backup (iTunes) --> Restore your iPhone, iPad, or iPod touch from a backup ...
  6. Have you ever uploaded them to any Cloud Drives (iCloud Drive, Google Drive, One Drive, Dropbox, Flickr, box, Amazon Drive, Adobe Creative Cloud etc.?)
  7. At last but not least, check the Apple ID that you have signed in to your device.


Lost videos on Iphone X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.