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How do I remove a previous owner’s Apple ID from this Ipad

How to remove previous owners Apple ID from Ipad

iPad mini 4, iPadOS 14

Posted on Aug 31, 2021 6:51 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2021 10:46 AM

Go to Settings->Account(top of Settings)->Media & Purchases->Apple ID, and make sure its yours that is logged in.


Best thing to do however, is to restore it completely to factory condition and set it up again. Otherwise any apps downloaded with her Apple ID are forever tied to it, and will always require her Apple ID and password to update.


Restoring the device to factory condition allows all ties to the previous owner to be removed and it can be set up by you like it was just taken out of the box.


See here: link-> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

5 replies
Question marked as Top-ranking reply

Aug 31, 2021 10:46 AM in response to Shi123T

Go to Settings->Account(top of Settings)->Media & Purchases->Apple ID, and make sure its yours that is logged in.


Best thing to do however, is to restore it completely to factory condition and set it up again. Otherwise any apps downloaded with her Apple ID are forever tied to it, and will always require her Apple ID and password to update.


Restoring the device to factory condition allows all ties to the previous owner to be removed and it can be set up by you like it was just taken out of the box.


See here: link-> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Aug 31, 2021 7:29 AM in response to Shi123T

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Here are additional resources if you know the owner to be able to provide assistance in doing either of these::


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


How do I remove a previous owner’s Apple ID from this Ipad

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