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Level 1

4 points

Face ID not working

My face ID is not working even after backing up my phone and updating to the newest iOS

iPhone XR

Posted on Sep 1, 2021 11:35 AM

Top-ranking reply

Level 10

208,596 points

Posted on Sep 1, 2021 11:43 AM

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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