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Level 1

4 points

New iPad Pro

New iPad Pro froze and not letting me type in passcode. Tried to force restart but won’t power off.

Posted on Sep 8, 2021 7:38 PM

Top-ranking reply

Community+ 2024

Level 10

289,780 points

Posted on Sep 9, 2021 8:32 AM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

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