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anasghani863 Author

Level 1

4 points

Face id not working

My Face id is not working, Mobile say A PROBLEM WAS DETECTED WITH THE TRUEDEPTH CAMERA, i done many thing to fix it , i reset my phone , i remove screen protector but it does'nt work as well please help me

iPhone X, iOS 14

Posted on Sep 9, 2021 1:09 PM

Top-ranking reply

Ijustwanttolookattheforums

Level 6

15,962 points

Posted on Sep 9, 2021 1:21 PM

I'm sorry to hear that your Face ID is not working.

You may find the following article to be helpful If Face ID isn't working on your iPhone or iPad Pro – Apple Support (UK)

There is another thread for another user who has the same issue as you with "a problem being detected with the true depth camera", you can see an answer from an Apple Community Specialist with some fantastic advice at https://discussions.apple.com/thread/252962074

Good Luck!

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