You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X touch screen

Having trouble with IPhone X touch screen. Can it be fixed? Tried the hard reset several times and try to connect to my computer but nothing working? Any ideas?

Posted on Sep 11, 2021 12:43 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2021 1:05 PM

If the display on your iPhone X is unresponsive to touch, or the display acts as if it was touched when it wasn't, you may be eligible for a free repair from Apple.


First, try troubleshooting using the steps in this article: If the screen isn’t working on your iPhone or iPad - Apple Support


If the issues persist, Contact Apple Support for help with this issue. Make sure to check out and mention the iPhone X Display Module Replacement Program for Touch Issues - Apple Support


This replacement program covers iPhone X units for 3 years after the date of purchase.

2 replies
Question marked as Top-ranking reply

Sep 11, 2021 1:05 PM in response to tisha295

If the display on your iPhone X is unresponsive to touch, or the display acts as if it was touched when it wasn't, you may be eligible for a free repair from Apple.


First, try troubleshooting using the steps in this article: If the screen isn’t working on your iPhone or iPad - Apple Support


If the issues persist, Contact Apple Support for help with this issue. Make sure to check out and mention the iPhone X Display Module Replacement Program for Touch Issues - Apple Support


This replacement program covers iPhone X units for 3 years after the date of purchase.

iPhone X touch screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.