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I tried to prebook iPhone 13 pro Max on 17th September, 2021. Amount 123000/- INR was debited from my bank account. I paid using debit card but the order was not placed. I haven't got any mail regarding the order, neither the order number nor the details regarding to that. What should I do for the refund of the debited amount?
Yes, I got my amount back on 22nd September, 2021. You need to contact Apple customer support and please log a complaint in your bank. For sure they'll reverse your amount in 7 working days. Make sure to launch a complaint in bank mentioning all the points like what actually happened.
Hope this will be helpful.
Yes, I got my amount back on 22nd September, 2021. You need to contact Apple customer support and please log a complaint in your bank. For sure they'll reverse your amount in 7 working days. Make sure to launch a complaint in bank mentioning all the points like what actually happened.
Hope this will be helpful.
8 days have passed still haven't received any refund. I contacted Apple they are saying they haven't received any money. I contacted bank they are saying transaction is successful from their end. Bank is saying to raise a chargeback against apple. What to do?
Confused......
I did the payment via Paytm UPI. Should I contact bank or Paytm?
[Personal Information Edited by Moderator]
I am also facing same issue. I pre-ordered iPad 9th Gen. Money got debited but order was not placed. What to do now. It's been more than 5 days,still I haven't received any confirmation. Please reply.
I contacted Apple Support, they said to wait for 7 days as they are trying to capture the money. They said money is stuck in payment gateway and will be automatically reversed in 7 days if we are failed to capture money. 7 days will be completed on upcoming Sunday 26 September. Should I wait or contact to bank?
This is a user-to-user forum; no one here can help you. Use the Get Support link at the top of this page to contact Apple.
Your account was most likely not debited; it should say “pending”, and it was entered to place a hold on the amount. The actual charge won’t happen until it ships.
Actually amount was debited. I got the message from the bank and even I have checked the bank statement as well. I had contacted to Apple support they said we will check and given a timeline.
Have you received your refund???
Please assist me brother. I am worried about my money.
You need to raise a complaint in the bank. Your amount source was bank not Paytm. Only bank or apple can do something.
Amount debited but order not placed
