Why additional repair charges asked to pay for MacBook Pro?

omkar214 wrote:

My issue looks similar to https://discussions.apple.com/thread/2509068811.

Here is the sequence of events,

My 13'' inch 2017 MacBook Pro display blacked out

2. Went to Apple Valley Fair Genius Bar

3. They said it's covered under warranty and waived off $578 + Tax below is the receipt

https://discussions.apple.com/content/attachment/b8a43dd4-b673-4622-8596-2b6c4a55ecc4

4.Got a second email from apple support yesterday saying an additional issue was detected and they are now asking to pay the same amount for the additional issue that is $578 + Tax (which looks confusing to me why charge the exact amount which was waived off before?)

Below is the second email from them ,

https://discussions.apple.com/content/attachment/60677c1c-b807-4caa-87d2-c3207f933ec0

Sadly this is my personal mac and I have used it few times (since I have my company's mac with me) I thought the whole repair was covered. What is exactly going on here and what is the best way out of the situation.

They must have discovered water damage or some such—which would void the warranty or they simply got it wrong the first time.

your best bet is to call them and ask then directly.

Valley Fair - Apple Store

check your device

https://support.apple.com/my-support

or

Call Customer Support (800) MY–APPLE (800–692–7753)

If this is out of warranty with no extended warranty —

I know of no service program for the My 13'' inch 2017 MacBook Pro display blacked out.

This user to user Support forum has no insight to your predicament .

In the upper right corner is Apple Support hot link>Get Support

or Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Most of the major components for many of the Apple laptops actually cost the same price. Plus if the laptop is sent to an Apple mail-in repair depot, the repairs are determined by tiers so it is not unusual for different repairs to cost the same price.