You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail icon

Can not find mail icon on phone. Checked other icons can not locate. How do I retrieve mail icon to be on Home Screen.

iPhone 11 Pro, iOS 14

Posted on Sep 18, 2021 11:31 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2021 12:04 PM

Two things to check in this situation:

  1. Ensure that you have not deleted the Mail app. Open the App Store app and search for the Mail app in the App Store. Once you find it, then is it available for download or does it show the OPEN button next to it? If it is available for download, then download it because the Mail app is not on your iPhone. If it shows the OPEN button, then your Mail app is still on your iPhone. Go to the next step.
  2. Check the App Library and find the Mail app. The App Library is the last home screen on your iPhone when you continue to SWIPE LEFT until you reach it. Locate the Mail app in one of the folders in the App Library and then TOUCH, HOLD and DRAG the Mail icon out of there and on to your favorite spot on the home screen.


Axel F.

2 replies
Question marked as Top-ranking reply

Sep 18, 2021 12:04 PM in response to Helpicondisappeared

Two things to check in this situation:

  1. Ensure that you have not deleted the Mail app. Open the App Store app and search for the Mail app in the App Store. Once you find it, then is it available for download or does it show the OPEN button next to it? If it is available for download, then download it because the Mail app is not on your iPhone. If it shows the OPEN button, then your Mail app is still on your iPhone. Go to the next step.
  2. Check the App Library and find the Mail app. The App Library is the last home screen on your iPhone when you continue to SWIPE LEFT until you reach it. Locate the Mail app in one of the folders in the App Library and then TOUCH, HOLD and DRAG the Mail icon out of there and on to your favorite spot on the home screen.


Axel F.

Mail icon

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.