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Banking site will not open on my mac

Why all of a sudden my online banking site will not open? It takes me to the sign on page but it won’t open after I sign on

Mac Pro

Posted on Sep 22, 2021 3:48 AM

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Question marked as Top-ranking reply

Posted on Sep 27, 2021 9:04 AM

Skip1020 wrote:

Why all of a sudden my online banking site will not open? It takes me to the sign on page but it won’t open after I sign on


If Safari on Mac doesn't open a webpage or isn’t working as expected



Try a different browser and compare your results...

3 replies

Oct 18, 2021 12:29 PM in response to Skip1020

After macOS Catalina 10.15.7 was auto installed on our iMAC14,1in late Sep 2021, I no longer can open familiar web pages in my browser. It initally opens the login page that I can see my login screen and then reloads and then comes up with an error message "A problem repeatedly occurred with your account access that begins with "https//" with web site name. Reload Website message below that will run you in a circle. This has worked great before and same web site is accessable from my IPhone. I contacted the Investment Customer Support to open a Help Ticket and they reviewed step by step what I was doing and then asking what type of computer and OS is running on my MAC. His response was we recently are having problems with customer accounts that have a MAC and indicate their OS was recently updated and responsible for the Safari Browser on my computer. Today, I attempt to open a Philips.Com/src-update website to register my CPAP (Medical) for recall and it took me to a Philips Jewelry page on 3 attempts. IPhone took me to the correct site. Need guidance or a new OS update to fix this problem that I now believe is the result of that last update. My Safari is 9.1.3. Help Needed that a senior can comprehend.

Banking site will not open on my mac

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