You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPad Pro will not do anything. I tried holding in the power button and then both the power button and the home button.

my iPad Pro 9.7 won't do anything. The screen won't turn on and it won't reset. what do I try next?

iPad Pro, iPadOS 14

Posted on Sep 22, 2021 6:21 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2021 6:33 AM

Connect your iPad to its Power Adapter; whist still connected to external power, try a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.


4 replies
Question marked as Top-ranking reply

Sep 22, 2021 6:33 AM in response to meleah2001

Connect your iPad to its Power Adapter; whist still connected to external power, try a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.


Sep 22, 2021 8:18 AM in response to meleah2001

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If you are still unable to resolve the issue, a visit to the Genius Bar at either your local Apple Store or apple Authorised Service Provider is recommended:

Genius Bar Reservation and Apple Support Options - Apple



my iPad Pro will not do anything. I tried holding in the power button and then both the power button and the home button.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.