You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my phone is stuck on "verifying update"... How can I restart it?

my phone is stuck on verifying update since i tried to do the latest update. How can I restart my phone?

iPhone 12 Pro Max, iOS 14

Posted on Sep 24, 2021 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2021 8:37 AM

You can just swipe up to exit the software update. But first try to figure out why it isn’t completing. To update all of these requirements must be met:

  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


1 reply
Question marked as Top-ranking reply

Sep 24, 2021 8:37 AM in response to HRockwell143

You can just swipe up to exit the software update. But first try to figure out why it isn’t completing. To update all of these requirements must be met:

  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


my phone is stuck on "verifying update"... How can I restart it?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.