Unable to sign in to the app store with my apple id

Hello ~ It would be best if you started your own thread as you are addressing someone who themselves is asking a separate question so that you both can have your concerns addressed . You are also posting to yourself…

~Katana-San~

Katana-San I am trying to to use the App Clean My Mac and when I try to pay for it it sends me to the App Store and won't let me use my current user I.D., password, and email address. How do i get this to work. I don't want to change my user I.D., password, or email address!

Okay, first it said that my credit card info was out of date. So, I updated that info. Then it would not accept my User Name, Password, and email address. So, I updated all three and it still wouldn't accept my email address (I have used this address for several years). All I want to do is clean my mac! Finally, I was able to make a virtual phone appointment for Monday, Oct 4th with the Apple Support Team. Hopefully, they can help me. Maybe I should just give up and switch to a Dell Computer.

Hello again ~ I am sorry you are having this problem and believe me when I say I understand your frustration :) I will keep looking and perhaps we’ll get it resolved by the time the appointment rolls around but I think getting the appointment was a good idea on your part. Don’t give up on that wonderful device and hang in there…will you post back after the appointment and let me know how it goes if I or if you get lucky…and someone much smarter than I figures out your issue?

~Katana-San~

Hello ~ What exactly is happening when you try …any messages or error? In the meantime take a look here:

If you can't connect to the App Store, iTunes Store, or other ...

~Katana-San~

I am trying to use Clean My Mac and I am being denied access to this app. In the payment section of this app, I have updated all the information needed. It still denies me. WHY! WHY1

How many times do you want me to tell you??

Hello again ~ Okay…so are you getting a specific message and if so exactly what does it say? Is this app available in the App Store?

~Katana-San~

Katana San -- Yes, I will get back to you after the phone call. By the way, where are you from? Thank you for all your support and concerns. Bob