You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I sold my watch series 2 but the new owner can not get it to work

How can the new owner use the watch on his phone. I have deleted the old phone from all the places that had it listed including icloud and all apple sites?

Posted on Oct 4, 2021 7:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2021 8:22 PM

Did you follow all the steps in the 'Before you sell, give away, or trade in your Apple Watch' section of:

What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support

If not, how about this:

  • With a web browser, go to: https://www.iCloud.com and sign in with your Apple ID. Open Find My iPhone and select All Devices (at the top). Then click your Apple Watch, select 'Erase Apple Watch', and select Next until the device is erased. Finally click "X" next to remove your Apple Watch.

It may take some time (a day or so) for the Apple servers to synchronize and remove the watch from your account.


1 reply
Question marked as Top-ranking reply

Oct 4, 2021 8:22 PM in response to jmc9561

Did you follow all the steps in the 'Before you sell, give away, or trade in your Apple Watch' section of:

What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support

If not, how about this:

  • With a web browser, go to: https://www.iCloud.com and sign in with your Apple ID. Open Find My iPhone and select All Devices (at the top). Then click your Apple Watch, select 'Erase Apple Watch', and select Next until the device is erased. Finally click "X" next to remove your Apple Watch.

It may take some time (a day or so) for the Apple servers to synchronize and remove the watch from your account.


I sold my watch series 2 but the new owner can not get it to work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.