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Screenshot not working on IPhone 12 Pro AND iPhone 13 Pro

About 10 months ago I became unable to take a screenshot on my iPhone 12 Pro. I read all the forums and tried every reset and suggestion. Nothing could make it work again. In the meantime me I gave up and decided I could live without it until I got a new iPhone.


So now I have a new iPhone 13 Pro and I still cannot take a screenshot.


I cannot fathom what this can be. Anyone have any thoughts?


Andy

iPhone 13 Pro

Posted on Oct 6, 2021 9:09 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2021 9:15 AM

Andy,

If you already tried (to no avail) all the steps provided in this support article:--> Take a screenshot on your iPhone - Apple Support, I suggest that you ask for help at an Apple Store or or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

Regards

Giulio

1 reply

Screenshot not working on IPhone 12 Pro AND iPhone 13 Pro

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