You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Screen on iPhone 12 is unresponsive and I cannot reset it or power off

My phone will not respond. I cannot power down or reset.

Posted on Oct 6, 2021 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2021 5:14 PM

Joel Swofford Said:

"Screen on iPhone 12 is unresponsive and I cannot reset it or power off: My phone will not respond. I cannot power down or reset"

-------


Troubleshooting This:

Try the Tips at these Apple Support Links:






1 reply
Question marked as Top-ranking reply

Oct 6, 2021 5:14 PM in response to Joel Swofford

Joel Swofford Said:

"Screen on iPhone 12 is unresponsive and I cannot reset it or power off: My phone will not respond. I cannot power down or reset"

-------


Troubleshooting This:

Try the Tips at these Apple Support Links:






Screen on iPhone 12 is unresponsive and I cannot reset it or power off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.