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iPhone stuck on black screen with apple logo

My iPhone was stuck on a black screen with loading circle on it so I force restarted it by clicking the up then down volume and then the side button. This worked and changed it to a black screen with the apple on it, however now my phone is stuck on the apple screen. It has been stuck on this screen for 10 minutes. Is this normal for a restart or what should I do?

iPhone X

Posted on Oct 6, 2021 9:29 PM

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Question marked as Top-ranking reply

Posted on Oct 6, 2021 9:47 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

1 reply
Question marked as Top-ranking reply

Oct 6, 2021 9:47 PM in response to Nataliemd19

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

iPhone stuck on black screen with apple logo

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