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I transferred my data to my iPhone 13 pro max but when people try to call and text me it goes to my old phone even after I erased all the data from it
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 15
Since you erased the old phone …
If it’s really incoming “calls” and ‘green bubble’ “texts” … it’s because it probably still has the old, still-active SIM installed.
Think of a SIM almost as a “super app” from your mobile carrier which must be physically removed.
Unless your new phone was pre-provisioned w/ an eSIM … you need to place the “old” SIM into your new phone to use your carrier’s mobile network.
It’s odd that a carrier would leave an old SIM provisioned if the line was moved to an eSIM in your 13… 🤔
Since you erased the old phone …
If it’s really incoming “calls” and ‘green bubble’ “texts” … it’s because it probably still has the old, still-active SIM installed.
Think of a SIM almost as a “super app” from your mobile carrier which must be physically removed.
Unless your new phone was pre-provisioned w/ an eSIM … you need to place the “old” SIM into your new phone to use your carrier’s mobile network.
It’s odd that a carrier would leave an old SIM provisioned if the line was moved to an eSIM in your 13… 🤔
It’s also FaceTime some people can call me an I’ll revive the call but other times it won’t
i also switched carriers so idk if that could be an issue
Well … remove the SIM from your old phone.
That WILL stop any transmission to your old phone (and since it’s a SIM from your old carrier; destroy and dispose the SIM itself)
Your rare “flukiness” is almost certainly related to the simultaneous carrier transition - assuming that you “ported” your pre-existing number from Carrier “Old” to Carrier “New.”
It’s a quite complicated process “behind the scenes” involving SEVERAL entities with multiple electronic “handshakes” occurring between successive steps.
The “goal” is to NOT “drop” your service in the process; it appears you might have actually observed a bit of an “overlap.”
oh … and enjoy your brand new phone. 😉
How did you “erase” your old phone?
Did you follow all the numbered steps listed under “Remove your personal information from your old device” linked here:
https://support.apple.com/en-au/HT201351
Transitioning between carriers can be messy and it’s NOT an instantaneous changeover.
FWIW, “voice mail” is a “carrier” function.
I’d suggest letting it “simmer” at least thru the night before you expend too much personal energy attempting to “fix” it.
You can NEVER overcome the bureaucratic inertia of a Telco.
(It’s been honed to a “science” over the last 100 years … mostly for valid technical reasons)
They probably can’t even open a “ticket” until the transfer is “completed.”
Yes that’s what I did
I just did that an used my friends phone to call my new phone but it went straight to voicemail
I believe I got it working now I had to call Verizon an activate it basically but thanks for all your help
My old iPhone is still getting my calls and messages
