You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
All of the options in Touch ID under System Preferences are grayed out. I feel like there was an update I recently installed, but I am uncertain. Touch was working, then it just stopped. I can not even use touch to login.
iMac Line (2012 and Later)
dav3nator wrote:
All of the options in Touch ID under System Preferences are grayed out. I feel like there was an update I recently installed, but I am uncertain. Touch was working, then it just stopped. I can not even use touch to login.
iMac Line (2012 and Later)
There are a few instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Preferences (when FileVault is on)
• If 5 wrong fingerprints attempts
"If you have problems with Touch ID"
https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac
You do not say what exact Mac is this? Certainly not iMac (2012)....
dav3nator wrote:
All of the options in Touch ID under System Preferences are grayed out. I feel like there was an update I recently installed, but I am uncertain. Touch was working, then it just stopped. I can not even use touch to login.
iMac Line (2012 and Later)
There are a few instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Preferences (when FileVault is on)
• If 5 wrong fingerprints attempts
"If you have problems with Touch ID"
https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac
You do not say what exact Mac is this? Certainly not iMac (2012)....
iMac (24-inch, M1, 2021)
The fingerprint was working perfectly to unlock my Mac, switch user, and to access websites. Then it just stopped.
I followed a recommendation to delete my current fingerprint and restart and re-add my fingerprint. Now that I have done that "Touch ID" is no longer present in "System Preferences." This has occurred since installing MacOS 11.6 a few days ago.
Okay, so I can't explain it; but Touch ID has shown back up in System Preferences and I was able to add my fingerprint. I can now do all functions with Touch ID. I did charge my keyboard (from 86% to 100%), remove and add the keyboard in bluetooth settings...and maybe some other random things like browsing the App Store. I also played Sim City 4 for a few minutes.
Touch ID Stopped Working
