iTunes for iPhone Download from App Store

One more time, Thank You, Chris!

I've followed all the suggestions. I uninstalled the iTunes I got from Apple and downloaded from the Microsoft Store and installed it. The version number is 12.121.1.54014.0. There is no option in Help to Check for Updates, but there is a Run Diagnostics option. Running it, I found something interesting results. Perhaps the most significant is an error that said the I'm not connected to the Internet; however, I obviously am since I'm posting here. I was also watching a YT video while running the diagnostics.

The diagnostics created a text file. I can post it all here if it will help, but perhaps the most important part is this:

**** Device Connectivity Tests ****

iPodService not found.

AppleMobileDeviceProcess 511.10.5.4 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

This is all after reinstalling iTunes and restarting both the PC - an HP laptop - and the iPhone.

I used Settings > Devices and found that the Apple iPhone is connected as the screenshot will show. As for the USB controller, see the other ss.

Thanks, Chris.

Maybe I looking for the wrong thing. I've been watching videos trying to figure out how to get m4r files from my pc to my iphone to use as ringtones. One of them instructs to open the iTunes app on the iPhone and click Files . . . The YouTube video was published in August 2018.

I don't have an app called iTunes on my iPhone. The iTunes Store app doesn't have a menu with 'files' in it that I can find. Are we talking about the same thing?

Thanks again, Chris. I now have iTunes on my PC, but I still have a problem.

I've made a couple of ringtones by clipping out the parts of songs I want to use and converting them then changing the file extension to m4r. I can play the ringtones in iTunes on my PC and in Audacity on my PC. Now I need to transfer them to my iPhone.

The instructions I found indicate that I should have an icon of an iPhone in iTunes; however, it does not appear even though my phone is connected to the PC and appears in File Explorer but not in iTunes. I followed instructions to check the USB cable; it's securely attached. I then reset location services as my instructions indicated; still not icon in iTunes.

Can you suggest other things to check?

TIA

Thanks, Chris!

Let me clarify. My PC Windows 10 is up to date. My iPhone iOS is up to date. I checked both. My iTunes - on the PC - is v. 12.11.3.17 which is the latest as far as I can tell. When I click Help > Check for Updates the scan bar continues to run without ever completing. IDK why. I downloaded my iTunes from Apple, if that makes any difference.

My iPhone connects to the PC as indicated by my being able to access it from Windows File Explorer. I've uploaded photos to the PC. The problem appears to be that iTunes does not recognize the connection.

I'll report back after following those links you posted.

Thanks - rh

OK. I've completed all the steps in the links you gave me except that I have not tried a different USB cable. I did check drivers for the iPhone and the iPhone USB connector. Both were the latest per the responses I got.

On another web page I found information to check %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers. That Drivers folder does not exist on my system. I also checked Program Files (x64) in the same path and did not find that folder there either. I've been unable to find anything telling how to fix that problem (assuming it is one).

I'll hunt up another lightning USB cable. I don't think this is the cause but who knows? If the cable were bad it seems I wouldn't be able to see the iPhone in File Explorer nor to upload pics.

???

rh

Yes, I disabled my VPN and my antivirus and malwarebytes.

Thanks for your help. You kept me from overlooking some things.

I'll give Apple Support a try.