You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

pcpham92 Author

Level 1

4 points

MAC OS Recovery - Not able to access the Restore, Reinstall, Safari and Disk Utility

Please help! I'm able to get to the MAC OS Recovery screen but not able to select the 4 options. The Continue button is not highlighted and I'm not able to move the mouse (cursor is stuck new the Apple icon) or type on the keyboard. The hard drive crashed during Mac OS Big Sur installation.

I installed a replacement SSD drive on my iMac27 Retina 5K 2015 and not able to continue with Disk Utility on the MAC OS Recovery screen.

Thanks in advance for any help.

iMac 27″, OS X 10.11

Posted on Oct 18, 2021 9:00 AM

Top-ranking reply

rkaufmann87

Level 10

143,958 points

Posted on Oct 18, 2021 9:26 AM

Are you using a wired keyboard, if you are not please get one connected.

View in context

MAC OS Recovery - Not able to access the Restore, Reinstall, Safari and Disk Utility

Similar questions