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Cannot update computer to latest version of MacOS Big Sur

Keep getting error message that I am not connected to the internet when trying to update my MacBook to macOS Big Sur 11.6. Have tried through App Store too.

Posted on Oct 20, 2021 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2021 2:33 AM

If this update is for Big Sur 11.6 the error message can be misleading. There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

4 replies
Question marked as Top-ranking reply

Oct 22, 2021 2:33 AM in response to MarKarRin

If this update is for Big Sur 11.6 the error message can be misleading. There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

Cannot update computer to latest version of MacOS Big Sur

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