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Suspicious incoming call about my iPhone order

Someone called me about my iphone order and they asked me to confirm some of my information. I'm not sure if my e-mail address was really apple, like which card did I use for my shopping?


[Edited by Moderator]


iPhone XS

Posted on Oct 20, 2021 4:45 AM

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Question marked as Top-ranking reply

Posted on Oct 20, 2021 6:38 AM

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use.


In this case I would not give a caller any information. Tell them you will call Apple yourself using a number you have independently verified as being Apple and then update your information.


Here are articles related to the service you mention:


Order Status - https://secure.store.apple.com/order/list


Shopping help - https://www.apple.com/shop/help


Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders

1 reply
Question marked as Top-ranking reply

Oct 20, 2021 6:38 AM in response to atakans

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to use the service the message is telling you to use.


In this case I would not give a caller any information. Tell them you will call Apple yourself using a number you have independently verified as being Apple and then update your information.


Here are articles related to the service you mention:


Order Status - https://secure.store.apple.com/order/list


Shopping help - https://www.apple.com/shop/help


Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders

Suspicious incoming call about my iPhone order

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