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My hubbys Apple ID keeps asking for the phone number ending in 6 that was an old number and he cant remember it so with out that he cant log in to Apple

My hubbys Apple ID keeps asking for the phone number ending in 6 that was an old number and he cant remember it so with out that he cant log in to Apple, also it has an old email address that he doesn’t use anymore. how can we clear all this and start again. The reason this has appeared is because I have a new I Pad and gave him my old pad we passed everything from his old pad over and cleared it so my son had it, confused 😕 I am, please if someone can tell us how he can get back onto Apple ID. 😊 thank you.


iPad Pro, iPadOS 14

Posted on Oct 22, 2021 5:43 AM

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Question marked as Top-ranking reply

Posted on Oct 22, 2021 6:00 AM

To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Text or phone call to a trusted telephone number (also landlines).

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.


If you lack a way to view a verification code but can still log into your Apple Account, you can add a way. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." --> https://appleid.apple.com/

From: https://support.apple.com/HT204915


If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:

How to use account recovery when you can’t reset your Apple ID password - https://support.apple.com/HT204921

"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

1 reply
Question marked as Top-ranking reply

Oct 22, 2021 6:00 AM in response to Jimmysmum

To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Text or phone call to a trusted telephone number (also landlines).

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.


If you lack a way to view a verification code but can still log into your Apple Account, you can add a way. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." --> https://appleid.apple.com/

From: https://support.apple.com/HT204915


If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:

How to use account recovery when you can’t reset your Apple ID password - https://support.apple.com/HT204921

"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

My hubbys Apple ID keeps asking for the phone number ending in 6 that was an old number and he cant remember it so with out that he cant log in to Apple

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