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blescilyn Author

Level 1

4 points

I forgot Apple ID password

My ipad was reset

i forgot the password

email address used was already deleted

but the phone number used is still existing

how can i log in using the existing apple?

[Edited by Moderator]

iPad Air 2, iPadOS 13

Posted on Oct 24, 2021 6:25 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 24, 2021 7:24 AM

See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage -

Apple ID – Forgot Password *

If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple.

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I forgot Apple ID password

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