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shomrock Author

Level 1

8 points

iPad second hand and previous owner not alive how to remove apple Id

purchased second hand and can't get in touch with previous owner to remove device from their account. what do or can i do?

Posted on Oct 24, 2021 9:27 AM

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Top-ranking reply

Level 10

684,609 points

Posted on Oct 24, 2021 9:42 AM

Ask the surviving family members to contact Apple.

How to request access to a deceased family member's Apple accounts - Apple Support. *

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option.

Apple Support schedule phone call. -

https://twitter.com/AppleSupport -

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2 replies

Top-ranking reply

Level 10

684,609 points

Oct 24, 2021 9:42 AM in response to shomrock

Ask the surviving family members to contact Apple.

How to request access to a deceased family member's Apple accounts - Apple Support. *

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option.

Apple Support schedule phone call. -

https://twitter.com/AppleSupport -

Reply

Level 10

82,363 points

Oct 24, 2021 9:38 AM in response to shomrock

Return it or recycle it.

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iPad second hand and previous owner not alive how to remove apple Id

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