You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

“this video can’t be played because you dont have access”

I get this message when trying to play movies rented from iTunes downloaded to my iPad

I am signed in correctly to iPad

sucks to download multiple movies for a long flight and none of them work !

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Oct 25, 2021 12:36 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2021 1:39 AM

See this support article:--> If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

If the issue persists, please contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

1 reply

“this video can’t be played because you dont have access”

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.