You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error : “Your country/region cannot be changed at this time”

I have “ Your country/region cannot be changed at this time.” when I view my country/region info under My Account. Why can’t I change my region?

iPhone 11 Pro Max, iOS 15

Posted on Oct 26, 2021 6:39 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2021 9:48 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

10 replies

Oct 26, 2021 6:40 AM in response to yaniv240

This article describes how to change your country setting and the requirements and results of doing this:

Read how to "Change your Apple ID country or region" click here --> https://support.apple.com/HT201389


Here are common issues and how to deal with them:


● Subscriptions

Make sure you have canceled all your subscriptions ( https://support.apple.com/HT202039 ). However, subscriptions will then still continue until the expiration date. You need to contact Apple and request any ongoing subscriptions you have be ended immediately if you do not want to wait until they expire naturally.


● Spend all your Apple ID balance

One way to zero your balance is to add a credit or debt card as a payment method to your Apple ID and buy items just in excess of your remaining Apple ID balance. This will use up all the balance and any remainder will get charged to the card.

The other way is to contact Apple and ask them to keep any remaining balance.


● Pending purchases and refunds

If you have pending purchases, or refunds in the process of being returned to you, you will have to wait until these clear.


For items where you need to contact Apple to resolve an issue:

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

Oct 26, 2021 6:45 AM in response to yaniv240

I’m assuming the problem is that I don’t have a valid payment method for US region. In fact, this is the reason I want to change the location. So it’s a catch-22 situation:

  • I can’t update to a payment method of my current region since the apple ID is in US region
  • I can’t change the apple ID to another region since there is no valid payment method for this apple ID


Oct 26, 2021 9:27 AM in response to Limnos

The “learn more” leads to the same general article I already read that explains how to change the region.

As for the reasons:

  • I don’t have any active subscriptions
  • I don’t have any balance
  • No pending purchases or refunds


I’m currently exploring another theory that family sharing is holding back the region change so I need to find a way to disable sharing with a child account which is quite complicated apparently and I suspect that after I do that I’ll be free to change the region. Will keep you posted on that.

Error : “Your country/region cannot be changed at this time”

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.