You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Movies not playing on Samsung Apple TV App

I have just bought The Paw Patrol movie for my kids to watch from the iTunes Store. It plays on my phone and iPad but won’t play on my Samsung Smart TV with the Apple TV app (although other movies do play).


it just says ‘not compatible, please try a different device’.


Any advice ?

UAU9000,

Posted on Oct 29, 2021 4:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2021 9:50 AM

Are you trying to AirPlay, or loading the movie directly on the TV? Do try the other.

- Check if TV system software updates are available.

- Check if app updates are available.


If the Apple TV app is not working on Samsung TV - Samsung Support


If the issue persists, then reach out to Apple: Contact Apple Support.

6 replies
Question marked as Top-ranking reply

Oct 29, 2021 9:50 AM in response to ZerocoolX1

Are you trying to AirPlay, or loading the movie directly on the TV? Do try the other.

- Check if TV system software updates are available.

- Check if app updates are available.


If the Apple TV app is not working on Samsung TV - Samsung Support


If the issue persists, then reach out to Apple: Contact Apple Support.

Movies not playing on Samsung Apple TV App

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.