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Only the sound works when playing videos on Safari and the picture doesn't work

iPhone 7 Plus, iOS 15

Posted on Nov 5, 2021 12:41 AM

Top-ranking reply

Chris_C1

Community Specialist

Posted on Nov 6, 2021 7:10 AM

Hi Ahmedibrahim77,

We understand you're unable to play videos in Safari. We're happy to offer some guidance.

First, you'll want to make sure you have the software up to date on your device. You can check for updates in Settings > General > Software Update. If you do have any updates available, install it then test out videos in Safari.

Update your iPhone, iPad, or iPod touch

You'll also want to check if you have any of the developer features enabled in your Safari Settings. Go to Settings > Safari > Advanced > Experimental Features. On that page you'll want to check if you have any of those things enabled. Specifically, look for the option called "GPU Process: Media". If you have that turned on, turn it off.

Hope this helps. Cheers!

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Only the sound works when playing videos on Safari and the picture doesn't work

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