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My new iPhone 13 has photos synced that I don't want on the phone. I've run the "Stop syncing" and remove all photos a number of times but all the photos don't get removed from my phone. there are sporadic years dating back to 2002 which I can't take off the new phone. What should I do to start my photo album syncing fresh?
Thanks,
...mary
iPhone 13 Pro
I finally went on chat & worked my way up to third level support from Apple. That tech finally knew what she was doing. Had me do a variety of settings such as not sync photos at all, (which didn't erase the photos as expected), this gave her a clue that there was something wrong, not user error. She had me do a variety of clicking & unclicking & syncing with a variety of these settings and finally it all began to sync properly. It took a long time, hours in fact, while we waited through all the varieties of syncing. I don't know exactly which one worked, I think it was just a combination that worked around whatever bug was preventing the sync. Apple has the best customer support system. Even when I got disconnected between transfer from level one chat, to level two phone support, when I called back in, they picked up the case # & continued rather than having to start from scratch. All is well now & I'm syncing just the way I needed in the beginning but wasn't able to.
I finally went on chat & worked my way up to third level support from Apple. That tech finally knew what she was doing. Had me do a variety of settings such as not sync photos at all, (which didn't erase the photos as expected), this gave her a clue that there was something wrong, not user error. She had me do a variety of clicking & unclicking & syncing with a variety of these settings and finally it all began to sync properly. It took a long time, hours in fact, while we waited through all the varieties of syncing. I don't know exactly which one worked, I think it was just a combination that worked around whatever bug was preventing the sync. Apple has the best customer support system. Even when I got disconnected between transfer from level one chat, to level two phone support, when I called back in, they picked up the case # & continued rather than having to start from scratch. All is well now & I'm syncing just the way I needed in the beginning but wasn't able to.
I don't use iCloud to store my photos since I would exceed my space limit & have to pay for storage. I used to use Itunes which has now morphed into another form of syncing. This syncing is not working as expected. When I connect my new iPhone 13 and ask it to not sync any photos & remove what's there, it leaves entire years of photos dating back 20 years that were never on my phone to begin with until the very first syncing when I bought it a month ago.
I want to remove those photos and then be able to only sync the albums of my choice including the videos of my choice.
Thanks,
...mary
That it would be the same as always was what I expected. That's not what is happening though.
I'm experienced and know what I'm doing. I believe there's an anomaly occurring and need advice on how to troubleshoot it.
Thanks,
...mary
I’m not getting any errors I’m doing exactly as all of the Health post say toggle on toggle off logout login I’m doing it on my phone I’m doing it on my laptop nothings changing. I’ve tried plugging my phone in selecting my iPhone from finder hitting sink under photos it’s not making any difference
If you sync with iCloud photos, all of your photos will sync to your device.
That sync is pretty much the same as always:
In Finder, select your device.
Click photos
Choose the albums that you wish to sync
This doesn’t work. I’ve tried everything my photos aren’t syncing and I can’t share them. Apple you suck! In Real Estate, Pretty important on a daily basis.
So what is happening? What are you doing? What do you expect to happen? What is happening? Error messages and screenshots help to diagnose. Syncing hasn't changed.
I have tried resetting, reboot, shutting on and off logging in and out. My iPhone 13 will not sync to my 1 year old top of the line macked out Mac laptop
I have been searching solutions for 2 days and have tried it all nothing is working my photos are not syncing to my Mac laptop
Walk us through the steps of how you're syncing. What error are you getting? What are you not seeing? Do you have screenshots?
I was hoping for a simple fix and praying not to get this response 🤪 but thank you for your reply.
New Iphone 13 not syncing photos properly
