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I cannot redeem my Apple gift card for my PUBG phone

When I purchased PUBG's UC, your purchase could not be completed

Posted on Nov 11, 2021 5:01 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2021 6:30 PM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

2 replies
Question marked as Top-ranking reply

Nov 11, 2021 6:30 PM in response to ddc2497

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

I cannot redeem my Apple gift card for my PUBG phone

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