photo library share with external drive gets "unknown error (3)"

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photo library share with external drive gets "unknown error (3)"

photo library share with external drive gets "unknown error (3)" when I try to move the video to an external drive to save space.

MacBook Pro 15″, macOS 11.6

Posted on Nov 17, 2021 2:43 PM

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Answer 1

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TonyCollinet

Level 7

23,954 points

Nov 18, 2021 12:02 AM in response to DocTomG

Hi

Take one of the small files that won't export:

Try export unmodified original.

If that doesn't work, see if it is possible to open the video for editing (select then hit enter)

Also try image>revert to original

Try restarting mac in safe mode, and then trying - restart normally and try again.

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Answer 2

DocTomG Author

Level 1

9 points

Nov 17, 2021 4:08 PM in response to DocTomG

Here is what the screen is telling me.

The External Hard Drive is WD My Book, which I have already transferred 254 videos today, but it will not transfer the other 300, most of which are small 1-5 minutes long, with a couple of them being very large ones (1-2 hrs long). There doesn't seem to be a pattern between those that downloaded and those that didn't.

All are IMG_xxxx.MOV.

Size seems to be irrelevant.

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Answer 3

DocTomG Author

Level 1

9 points

Nov 17, 2021 4:09 PM in response to TonyCollinet

Sadly these suggestions didn't work either. I get the same message.

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Answer 4

Nov 17, 2021 3:08 PM in response to DocTomG

What format is the external drive?

And how are you movign the video?

There is a bug in some versions that won't allow export to external drives with a non apple format. Export it to your desktop first then drag to the external drive.

Also use file>export rather than drag/drop.

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photo library share with external drive gets "unknown error (3)"

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