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Hello, I am very disappointed with your company's policy. I am from Russia and my warranty service was withdrawn due to unauthorized modification. And I just updated iOS via settings. Now Apple wants me to pay them for repairs. I bought an iPhone 4 months ago. Nobody wants to figure it out. Is this normal?
iPhone 12, iOS 14
That is expected behavior, per the Terms & Conditions of Apple's Limited Warranty.
Unauthorized modifications done to the affected product void out the warranty status, and then moving foward you are only eligible for service with OOW pricing. Updating the iOS within Settings would never be considered unauthorized modification nor is that the reason why.
https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
That is expected behavior, per the Terms & Conditions of Apple's Limited Warranty.
Unauthorized modifications done to the affected product void out the warranty status, and then moving foward you are only eligible for service with OOW pricing. Updating the iOS within Settings would never be considered unauthorized modification nor is that the reason why.
https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
Unauthorized modifications include but are not limited to:
https://support.apple.com/en-us/HT201954
Whether you did or did not personally, at some point and time, some form of jailbreaking had to occur, and as such was confirmed by Apple when the device was undergoing diagnostic testing and/or inspection prior to completing service. There is nothing that can be done in terms of having the Limited Warranty applied back to the device.
Apple claims that I modified the phone. But I didn't do it. I just updated iOS. How can I prove that I didn't do it? The phone went into repair due to a broken microphone. The guarantee was taken away and now they are asking to pay.
kenziepassmore1 wrote:
• Unauthorized modifications include but are not limited to:
jailbreaking
• Serial number modification/tampering
https://support.apple.com/en-us/HT201954
Whether you did or did not personally, at some point and time, some form of jailbreaking had to occur, and as such was confirmed by Apple when the device was undergoing diagnostic testing and/or inspection prior to completing service. There is nothing that can be done in terms of having the Limited Warranty applied back to the device.
Unauthorized modification can also refer to hardware modifications, generally in the form of repairs by unauthorized people. The article you linked to refers only to unauthorized modification of the operating system.
Yes, companies have policies. No, the customer is not always right.
Am I the only person in the world who has had this happen? When you didn't do anything, but Apple sees a system hack? Hence the question, if I caught some kind of virus? Or would you say that there are no viruses on iOS?
ForiCori wrote:
Am I the only person in the world who has had this happen? When you didn't do anything, but Apple sees a system hack? Hence the question, if I caught some kind of virus? Or would you say that there are no viruses on iOS?
No, there are no known viruses that affect iPhones (unless you've already jailbroken them). Again, in your case, "unauthorized modifications" probably has nothing to do with jailbreaking. I suggest you contact Apple Support and find out exactly what the modification in question was.
Just the same modification of ios. Naturally, I communicated with support. They can't help me because I violated the agreement and the warranty is revoked. Because of this "modification". They will do everything for me for a fee. But why should I pay? This is just a company policy. Apparently the client is wrong.
[Edited by Moderator]
You are absolutely correct! :)
* Reference “Unauthorized modifications include but are not limited to”
Unauthorized modification
