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Cannot connect to my wifi. Instead the screen goes to captive.apple.com and tells me it is paused.

I cannot connect to my wifi. The screen automatically goes to captive.apple.com and say that it is paused.

Posted on Nov 21, 2021 5:46 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2021 6:00 PM

You tried to connect to a public network in the past that required login. Your phone determines that you did this by attempting to log in to captive.apple.com. If that fails it prompts for the login. If anywhere in that process fails that leaves a page in Safari hanging at captive.apple.com. You need to close that page in Safari. The easiest way to do that is to go to Settings/Safari and tapping Clear History & Website Data. If you don’t want to do that you can open Safari, tap on the overlapped boxes at the lower right, and close the captive.apple.com page.

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Question marked as Top-ranking reply

Nov 21, 2021 6:00 PM in response to Camelia42

You tried to connect to a public network in the past that required login. Your phone determines that you did this by attempting to log in to captive.apple.com. If that fails it prompts for the login. If anywhere in that process fails that leaves a page in Safari hanging at captive.apple.com. You need to close that page in Safari. The easiest way to do that is to go to Settings/Safari and tapping Clear History & Website Data. If you don’t want to do that you can open Safari, tap on the overlapped boxes at the lower right, and close the captive.apple.com page.

Cannot connect to my wifi. Instead the screen goes to captive.apple.com and tells me it is paused.

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