You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Colorado_78 Author

Level 1

12 points

MacBook Pro 2021 14" - Restarted Because of a Problem

I bought my MacBook Pro 14" two weeks ago. From the start I had issues with the trackpad and a week into owning the MacBook Pro the in-store Apple Store support said to reload the Monterey OS onto an empty SSD (i.e. erase my MacBook and do a clean install). I did that as I could see maybe the MacBook was shipped with a bad copy of Monetary. Right after I did the clean install my MacBook Pro shuts down and restarts with the message: Your Computer Was Restarted Because of a Problem. I didn't think much about it and moved on. Today two weeks now into owning this MacBook Pro 14', it has been a constant rebooting fest and same error message. Sometimes when I try to send the error to Apple, my MacBook will reboot. Done. I erase the SSD and reinstall Monetary OS. Works for about 20 minutes and boom, reboots. Your Computer Was Restarted Because of a Problem. What the what?!?!

Has anyone else seen or experienced this issue on the new M1 Pro MacBook Pro 14" running Monterey OS 12.0.1?

Posted on Nov 29, 2021 4:54 PM