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volodymyr10 Author

Level 1

4 points

apple id

hi,

During the installation of the apple id on the new device (iphone XR), I chose "forgot the password for the apple id", after that I cant enter the apple id on the my old phone (ihone 7). The error "wrong apple id" or "wrong password" appears. I tried to change the password more than 10 times, unsuccessfully. Now there is a long "check of the apple id" and no result. On a computer or phone through a browser, I can log in and change the password for the Apple ID. Problem signing in on my phone. Help me please!!

iPhone 7

Posted on Dec 1, 2021 5:10 AM

Top-ranking reply

Limnos

Level 10

417,901 points

Posted on Dec 1, 2021 9:07 AM

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

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