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Keep getting a "Can't connect to the Mac App Store" message

I'm running Mojave 10.14.6 and keep getting a "Can't connect to the MAC App Store" message as well as getting a timed out message for downloading Monetrey

through the system preferences panel. Internet connection is wired and good and date and time are correct.



[Re-Titled by Moderator]

Mac Pro, macOS 10.14

Posted on Dec 1, 2021 9:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2021 10:06 AM

bcares wrote:

I'm running Mojave 10.14.6 and keep getting a "Can't connect to the MAC App Store" message as well as getting a timed out message for downloading Monetrey
through the system preferences panel. Internet connection is wired and good and date and time are correct.

"Can't connect to the MAC App Store " might be an indication one has picked up a piece of Malware / Adware.


To resolve this aspect of your issue >>


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The The Built in Security  is all that is required to protect the computer.


Should “ Certain & Specific Software “ referenced from above be installed - it will negatively impact macOS. It is suggested, to download directly from a respected ASC Contributor, the application Malwarebytes for Mac


It is free or paid for added features. 


Disclaimer: I am not affiliated with nor receive compensation from the Developer.


Run the Application and it should remove the malware / adware.


Once done, restart computer and test.

2 replies
Question marked as Top-ranking reply

Dec 1, 2021 10:06 AM in response to bcares

bcares wrote:

I'm running Mojave 10.14.6 and keep getting a "Can't connect to the MAC App Store" message as well as getting a timed out message for downloading Monetrey
through the system preferences panel. Internet connection is wired and good and date and time are correct.

"Can't connect to the MAC App Store " might be an indication one has picked up a piece of Malware / Adware.


To resolve this aspect of your issue >>


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The The Built in Security  is all that is required to protect the computer.


Should “ Certain & Specific Software “ referenced from above be installed - it will negatively impact macOS. It is suggested, to download directly from a respected ASC Contributor, the application Malwarebytes for Mac


It is free or paid for added features. 


Disclaimer: I am not affiliated with nor receive compensation from the Developer.


Run the Application and it should remove the malware / adware.


Once done, restart computer and test.

Dec 1, 2021 10:05 AM in response to bcares

Make a New Location, Using network locations in Mac OS X ...


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply.

Keep getting a "Can't connect to the Mac App Store" message

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