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User profile for user: AngryOrchid323
AngryOrchid323 Author
User level: Level 1
4 points

APPLE TRADE IN-VALUE

I just bought a new MacBook Pro 2021 because I thought I could offset the cost of the new one. I have been going back and forth with Apple! Its a little crazy that apple instructs one to remove your data from old computer after you migrate your information. Then after shipping the trade in value goes to zero from $850. The computer was working great prior to shipping with photos to backup my claim. I have spent 5K on the new apple device but I am feeling very undervalued as a customer. I am thinking this will be last apple MacBook pro because of the customer service or lack there of. Not to mention the Touch Bar generation I bought was horrible. Anyone has a solution how to fight the trade in value?

MacBook Pro 15″, macOS 10.12

Posted on Dec 2, 2021 8:02 PM

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User profile for user: muguy
muguy
User level: Level 10
82,363 points

Posted on Dec 2, 2021 8:27 PM

A few things:


The value quoted is not the final value, which is determined by the trade-in partner and process. It's entirely plausible that the data you entered was incorrect or some other factor affects the value; that happens.


You could try selling it through a private party sale and see what you might get for the device. It's hard to know what the range is of possibility for a person-to-person sale.


You could ask for the decision to be reviewed and/or ask what made the value zero.

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User profile for user: muguy
muguy
User level: Level 10
82,363 points

Dec 2, 2021 8:27 PM in response to AngryOrchid323

A few things:


The value quoted is not the final value, which is determined by the trade-in partner and process. It's entirely plausible that the data you entered was incorrect or some other factor affects the value; that happens.


You could try selling it through a private party sale and see what you might get for the device. It's hard to know what the range is of possibility for a person-to-person sale.


You could ask for the decision to be reviewed and/or ask what made the value zero.

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APPLE TRADE IN-VALUE

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