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iPad stuck on checking for updates

ipad Air 1st gen


It’s currently on 9.3.2 but when I try to update to the latest version (for my iPad) nothing shows up and it just keeps spinning

iPad Air, iOS 9

Posted on Dec 5, 2021 1:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2021 1:23 PM

These support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that your iPad will likely be too far behind the current version to be updated directly from iPad settings. As such, you will need to use a computer to perform the update. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You iPad Air can only be updated to iOS 12.5.5 - this being the most recent update for this model. Apple ended major update support for the the Air1 in September 2019 - although the Air1 continue to receive “point” security updates. Update to iPadOS 13 (or any later major versions of iPadOS) is not possible as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

2 replies
Question marked as Top-ranking reply

Dec 5, 2021 1:23 PM in response to Jake4602

These support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that your iPad will likely be too far behind the current version to be updated directly from iPad settings. As such, you will need to use a computer to perform the update. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You iPad Air can only be updated to iOS 12.5.5 - this being the most recent update for this model. Apple ended major update support for the the Air1 in September 2019 - although the Air1 continue to receive “point” security updates. Update to iPadOS 13 (or any later major versions of iPadOS) is not possible as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

iPad stuck on checking for updates

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