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dear apple support i try 3x allready to upgrade or update but its always showing damage and cannot be installed

i allready downloaded the os monterey but everytime i fineshed downloading ,its showing that "this copy of the install macOS app is dammaged and cannot be install

MacBook Air 13″, macOS 11.2

Posted on Dec 6, 2021 5:41 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2021 7:02 AM

There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses and may corrupt the download


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

2 replies
Question marked as Top-ranking reply

Dec 6, 2021 7:02 AM in response to zeekrobert

There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses and may corrupt the download


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

dear apple support i try 3x allready to upgrade or update but its always showing damage and cannot be installed

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